BASED IN KANSAS CITY, WE SHIP ALL OVER THE US!

FAQ

How does the order process work?

We have set up a Rental Cart feature to make it easier for you to put together your order!  Just put in the quantity on each item you want and click update cart.  You can review and change your Rental Cart by clicking on ‘Rental Cart’ in the upper right hand corner.

Once you are ready to submit your order request, just fill out the rest of the fields in the Rental Cart (shipping/delivery method, date needed, billing address, credit card info), and click submit.  Your order request is now submitted! Please note your credit card will not be charged until after we have sent you an Order Confirmation.

All orders are reviewed by Ultrapom staff to ensure the items are available on the date desired, and to provide shipping or delivery quotes if requested. A confirmation email will be sent within 24 hours of submitting an order. We will contact you if there are any issues. Your credit card will only be charged for the 20% deposit once the order has been confirmed.

How much do I have to pay to reserve an item?

We require a 20% non-refundable deposit for reserving all items.  Please use the Rental Cart to put together your order to send to us, to ensure you get the items you want!

How long is the rental period?

The rental price for each item quoted on this website includes a fixed rental period. The rental starts the Thursday before your event (if your event is on Saturday or Sunday), when you receive your items. Either the items arrive that day via FedEx, or if you are in the Kansas City area, you can pick up that Thursday. The rental ends the following Monday, when you drop off the items at FedEx or to us directly.

Do you ship?

YES!  We ship all over the country, though some things are easier and cheaper to ship than other things, and some things aren’t shippable at all. (A table runner ships a lot easier than a birch arch.)

What are shipping costs?

Shipping prices can vary quite a bit for different kinds of items: A chuppah ships differently than a table runner, for instance! Because of this, our checkout is not yet able to figure out the best shipping costs for you. Our checkout has options for telling us whether you need shipping, delivery (in the Kansas City area) or pick up (in the Kansas City area).

After you submit a rental request, we will calculate shipping costs and provide you with our best quote.

How does the shipping process work?

We ship items to arrive the Thursday before your event (if your event is on a Saturday or Sunday).  Most of our rentals ship with FedEx.  The Monday after your event, please drop them off at FedEx to ship them back to us.

When items arrive, please try to preserve the packaging as much as possible.  There should also be a return shipping label included.  Set these things aside.

To ship items back, all you have to do is put items back in the packaging they came in, seal them up, stick on the included return shipping label, and drop the package off at any FedEx location.  The shipping cost quoted on the Order Confirmation includes both shipping to you and back to us.

What if my event is not on a Saturday or Sunday?

No problem!  We will ship your order to arrive 2 days prior to your event date.  Just ship it back by two days after your event date.

What if I need the item(s) for a longer time frame?

We can often accommodate a longer rental period, just contact us to work something out.

Do you deliver?

Yes! BUT…only in the Kansas City area. Delivery cost is based on the amount items needing delivery and the distance from our Crossroads, Kansas City location.

Do you have an order minimum?

We do not currently have an order minimum, but we do have delivery minimums for some busy weekends.

Do you have a delivery minimum?

Yes, we have a delivery minimum of $750 (pre tax and delivery fees) for all orders for Fridays, Saturdays and Sundays in May, June, September and October, with the exception of chair orders for Loose Park(50 chair minimum). MondayThursday delivery may be available for smaller orders. You may still place smaller orders for pick up at our warehouse or for nationwide shipping. There is not currently a minimum for events in January, February, March, April, July, August, November or December, however, we may black out delivery for certain days and weekends once a certain number of orders have been reserved for that date.  Place your orders in advance to ensure delivery is available!

Do you offer a discount to non profit organizations?

Yes, please contact us to get our non profit discount policy.

Do you offer full event design?

Yes, we can custom design your event from tables to place settings to florals. Contact us to meet with a designer. Or check out our Packages page to see curated event designs for your next event.

Do you set up?

Yes! BUT…only in the Kansas City area. Set up is not part of the rental fee. However, if you would like help with set up or decor decisions, we are happy to work with you for an additional fee.

What should I do if table runners or other fabric items get dirty?

Please do not wash any of our fabric items – most are hand-made, and have particular washing instructions. We send all items out clean and ready to use, but if they get dirty before your event, contact us right away. If they get dirty during your event, remove any pieces of food and send back to us.

Can I get a swatch of a tablecloth or table runner fabric?

Yes! We are happy to send out swatches to you for free.  Just send us an email at info@ultrapom.com that includes which fabrics you are wanting to see and your email address.

What size of tablecloth do I need?

We have put together a blog post to help you choose the perfect tablecloth size for your table —-> How to Choose the Right Size Tablecloth.

I don’t see what I want!

We would love to work with you to find the perfect rental items for your event! We are currently building our inventory and are open to requests and suggestions. Contact us about your ideas!

These prices seem too good to be true…?

You’re right, they are too good to be true – as sale prices. But we are a rental company, so the price listed for each item is the rental price.  We can rent for far less than the cost of each item as we rent the same item multiple times over.  It’s a win-win, we are able to make money and you get the items you need for your event for less than buying them all yourself!

Why do you have only one or two of the exact same item?

Much of our inventory is sourced from thrift stores, in part to keep costs low for you, and also because it is good to re-use! We have curated our inventory to include items that can be combined with other items that have a similar color or material to create a unified look.

What are your policies?

You can check out our policies, as well as download our terms and conditions here.